Acceptable to be ghetto?

[Admin]

Fam, my mother was in the bank the other day and she said that this teller shouted out ho much money she was withdrawing to another teller from across the room. Now, she was not thrilled about this and thought that the person my have been a new employee of h bank, but her question was t me if I would feel uneasy about everyone in line knowing how much money I was going to withdraw?

I told her yes! I would and I would have talked to the manager, but I also told her that: the manager was probably ghetto, just like the teller was. I see it all h time. They act like you (the customer) have a problem when you complain in person. Used to be a time when folks got reprimanded on the spot if a customer had an issue with your work or performance or attitude.

Now you gotta go home, type a letter on your PC, mail it to the corporate head quarters of the company …to get any action done or respect or piece of mind.

Now my question for yall is:

Q: Is it acceptable to be ghetto at the workplace nowadays?

Holla

[davinci]

this comes up often w/ my crew. customer service has fallen by the wayside, especially w/ colored folk. someone called it the sitcom syndrome (what white folk refer to when they mean ghetto-ass-shyt). one-liners and snaps are cool. you learn it on friends, seinfeld, my wife and kids and steve harvey that that's the staus quo.

was a time, like you said admin, when the customer was always right. the mananger respected your business and may have pulled you aside after you left and told the employee, hell with the geek, dawg - but atleast you left thinking that all was good.

but let that teller have been on the other side, she'd been like "oh no she didn't!"

respect to momdukes admin for maintaining her ladylike qualities:D

[Tastey]

As someone who has worked in customer service for years trust me davinci it's not a "colored folk" thing.

From my experience the workplace has changed and employers now realize that if you reprimand or God forbid fire someone for inadequate service you may end up with a lawsuit no matter how frivously.

Also the customer has changed. Your Moms had a legitimate complaint but some customers just be trippin and they are the ones who set the standard. Managers hear so many stupid complaints that they are weary by the time something valid comes up.

Face it. We live in a RUDE society. People are not taught manners and the employees don't use them with the customers and the customers don't use any with the employees.

[lovely]

Having grown up in the tourist town of Williamsburg VA my first jobs were fast food and then right into the tourist industry. I was brought up to have manners and it went right into my work style. I am very customer service oriented and i enjoy working with the public. I get sick and tired of people not being happy in thier career choices and take out on the people they are suppossed to be customer servicing. What I noticed in the DC area is that they have these Welfare to Work programs and banks will hire these no class girls and dont train them on how to act towards people. They slouch over the counter..they barely look at you and then throw the money on the counter. To me its the buisnesses and coorperations that hire and then keep these people without training them and then reprimanding them when thier attitudes are not correct. But then again when you have a lot of customer service jobs that pay barely anything...what type of people do you think will apply.

[davinci]

Originally posted by Tastey+


Face it. We live in a RUDE society. People are not taught manners and the employees don't use them with the customers and the customers don't use any with the employees.

so true, and i guess that that is my biggest concern. i went to the citadel and we actually took classes on being "southern gentlemen." may sound funny, but it's true. the days of old when even the thuggest gangsta still brought miss jenkins on the corner flowers or had everyone fooled including ma and grandma seem to be few and far between.

Women (note capital "W") were belles in public and slapped you with a "velvet glove" if you got things messed up.

[Admin]

Originally posted by Tastey+
Face it. We live in a RUDE society. People are not taught manners and the employees don't use them with the customers and the customers don't use any with the employees.

Thanks Davinci...

Tastey, I do not agree that people are NOT taugh manners. I have a daughter and you have a son, and I'm sure that if we caught our kids fucking up like that, we'd taqke off our belt and start a whipping:D I mean, manners are taught at home by parents that care...so are you really saying that these folks were not raised by loveing parents and this is why they do not want anything better for themselves or are just satisfied with being ghetto?

I remember when I was growing up in the 70's and 80's..I looked up to folks who had a better lifestyle that I did and I set goals and reached for things that i did not have and got them by trying harder and letting go of some ghetto ways.

Holla

[sistuhchey]

There's no excuse for rude behavior.....company trained or not....(It's called Common Courtesey)...and I still beleive the customers are always "RIGHT"...and I hope the manager and the employee respects that ...at least until I walk out the door....

There's a time and place for everything.....but when dealing with the public or work place... that's not the place to show your (GHETTO FAB SKIIILS)

this has been a challenging thing for me...because often I'm dealing with some IGNANT' SHIT at work.....

[Tastey]

Just because I raise my son to have manners and you raise your daughter does not mean the rest of the world is doing the same.

Now I ask you to think back to the last time somebody's bad ass kid did something your Momma would never let you get away with...but they got away with it. Happens ALL THE TIME...right?!

In the 02 kids are raising the parents in too many of the homes.

You even started a thread about how NICE people were after Sept 11 but then by Oct 11 they were all back to being RUDE.

It's the world we live in. I wish every parent did what my parents or your parents did. Or that kids had people to aspire to be like when they grew up like we did. But our kids have role models named Ludacris and Old Dirty Bastard. WTF???

We grew up watching Fat Albert and loved it because it always taught us a valuable lesson. Our kids wear Fat Albert because it's FUBU...and have no idea what the show was even about (most of them).

I mean even our ghetto show Good Times...the kids were clean cut and not in a gang. James would have beat their asses. But our kids think being ghetto is cool. (Romeo, Lil Bow Wow).

There is no more Big Mommas...Grandmothers are 35 and 36 now still trying to get thier groove on. (Did you see Babyboy) That girl is OUR AGE. She's the House Party girl...a Grandmother!!!??? :eek:

I'm sorry but I don't see a whole lot of manners being taught outside of my immediate circle or peeps I know and love. Maybe you can show me where it's at???

[lovely]

I have got to agree with Tastey. In my opinion Ghetto begets Ghetto. It takes someone who wants to get out of Ghettoness to rise up above it. We have familys who like Tastey said the grandparents are less than 40 who dont have manners and that just goes from generation to generation. Whereas when we were young our grandparents made sure we had manners...even if our parents didnt. Just like alot of our grandparents took us to church...but now its not like that.

[mystkev]

That is one of my biggest pet peeves – rude ass people. Unfortunately it is true a lot of people do not have manners. I’m not sure if it’s, because they weren’t taught them or they just don’t care. But when it comes to the workplace I do not care where you are from, if you are a professional (have a job), then you need to have professionalism.

If I go somewhere and do not receive proper service there, I’m not going back so you’ve lost money b/c you wanted to be stuck on yourself and have an attitude. If you can’t say hello, (you don’t even have to smile) you will not have to worry about ever seeing my face again. Some people think that’s extreme, but why should you leave some place feeling uncomfortable, b/c of poor service. Everybody deserves respect and common courtesy.

[Vronni]

I think that alot of people are not being taught manners at home. The parents overlook the bad behavior or think that it's "cute". I see it all the time and it's not just white folks,either. Then the person grows up,never having had manners,the boss hasn't critiqued (sp) whether the person really has true customer service skills and there you are. You have the rude workers,rude customers and it's just one vicious cycle.

[Toffee]

Also the fact that clean cut kids now want to be rude and flip at the mouth because it is preceived as being cool.

But my mom teaches in the projects of Chicago (which are now being torn down) and the killer part is some of her students now she taught their parents about 15yrs earlier.

I guess the phrase.... treat others how u wish 2 b treated .... has been forgotten.

[davinci]

you're right, toffee.

it's cool to be rude. some of the best home trained people act an ass because it's chiche now. there's a non-profit out called words-can-heal that's addressing this problem. i heard a rep on NPR and WHUR radio about a month back. a lot of folks are going to shrinks and whatnot over taunting and verbal assault in the workplace. my ex-girlfriend would always breakdown after her boss pulled some rude lowbrow shyt in a staff meeting at her women's college (wasn't that aother thread?) - and my girl was 5'10" and THICK <-- i likes dem big boneded :p, and she was pretty stern with other folks.

it's that sitcom mentality: let me say something hip and funny at somebody else's expense or let me be rude and english-supermodel like (it always keeps naomi campbell in the press).

[Admin]

Originally posted by Tastey+
Just because I raise my son to have manners and you raise your daughter does not mean the rest of the world is doing the same.

Now I ask you to think back to the last time somebody's bad ass kid did something your Momma would never let you get away with...but they got away with it. Happens ALL THE TIME...right?!

In the 02 kids are raising the parents in too many of the homes.

You even started a thread about how NICE people were after Sept 11 but then by Oct 11 they were all back to being RUDE.

It's the world we live in. I wish every parent did what my parents or your parents did. Or that kids had people to aspire to be like when they grew up like we did. But our kids have role models named Ludacris and Old Dirty Bastard. WTF???

We grew up watching Fat Albert and loved it because it always taught us a valuable lesson. Our kids wear Fat Albert because it's FUBU...and have no idea what the show was even about (most of them).

I mean even our ghetto show Good Times...the kids were clean cut and not in a gang. James would have beat their asses. But our kids think being ghetto is cool. (Romeo, Lil Bow Wow).

There is no more Big Mommas...Grandmothers are 35 and 36 now still trying to get thier groove on. (Did you see Babyboy) That girl is OUR AGE. She's the House Party girl...a Grandmother!!!??? :eek:

I'm sorry but I don't see a whole lot of manners being taught outside of my immediate circle or peeps I know and love. Maybe you can show me where it's at???

All I can say is Wooooooord!
Kidas raising the Parents? LOL too funny , but true than a muvfucka..
Holla

[Juicey1]

I guess being in a call center, the employer doesn't have time or don't care to provide customer service classes for their employees.

I have never worked in a call center, but I do work for a major insurance company and they provide customer service classes as well as computer classes. All new hires are required to go to orientation also.

But, I agree that most kids are being raised by kids and they aren't being taught proper manners.

[Toffee]

I remember when people would say that Raven Simone was sooo cute when she was on the Cosby Show.. I know if I had said some of that stuff to my grandparents I would have gotten smacked in my mouth.
It all starts at home.

But a lack of customer service is also caused by the lack of respect people have for one another.

[Bedroomeyes]

no it's not acceptable, but this is where we are at... People are rude everywhere you go.. This reminds me of my ghetto customer service post... :beating