Ghetto Receptionists and Customer Service Reps...

[Bedroomeyes]

Why Why Why... If your job consist of answering phones... Must you be ghetto!! :beating Is telephone etiquette too much to ask for?!? :confused: :blah:


I was calling Hour Eyes to see if my glasses were ready.. Homegirl sounding like she was straight from the hood! She came back and told me that my glasses have been ready for about a week.. I asked why didn't they call me.. She says - We got busy :confused:

She then starts talking to someone else without saying excuse me or hold on and the whole time she and the other person are joking around, cussing, and carrying on! WTF!! And this is a business! Times like this I wish I was a mystery shopper so I can write them and their supervisors up for having them on the phone in the first place! :hammer :blah:

[RaiOfSunshine]

That was stupid. I would've spoken to the manager about that mess. Somebody needed to check her.

[lasttry]

yep...

i was in the grocery store and slid my credit card to purchase my stuff...so then i push the button but it didn't work i said this is a credit purchase not a debit she said "well why you push debit then?" i felt like turning the thing around to her face and saying "b----, show me where it says debit up here" ...but i just let it alone, she said give me your card, swiped it then complained to the manager about why she was scheduled to work til 4 "because yall know i got to go pick up my kids"

that's why i'm glad they are federalizing the airport screeners cuz a lot of them are young kids, who are often joking around talking back and forth to each other while they are supposed to be checking folks out...

[Admin]

Here ya go BE...
http://mysteryshop.org/

Holla

[Admin]

and yall should here these folks talk to customers. here are some actual stuff I have heard:

"Sir, we ain't got no more of dem"

"Ma'am, I just told you we don't have no more of dem"

(on hold) "This customer is pissing me off and I'm about to hand up on his ass".

"Hello Sir, I mean Ma'am"

"I'm sorry, my computer is trippin'"

"Ummm, Okay, Ummm Sooo, Ummm"

"Sir, I'm gonna let you talk to my twin and his name is Dial Tone"..(then hung up on the customer)

I probably have a few more, but those are the ones I can think of....

The thing that kills me, is that most of these women are mothers and they need a job, so you would think they would try harder?


Holla

[OhSoPrecious]

Originally posted by Bedroomeyes+
Why Why Why... If your job consist of answering phones... Must you be ghetto!! :beating

Cause some peeps are just ghetto. . no matter where you put them. . and I also believe that some people are just in the wrong field of work~!! :eek: :hammer

[Andre98]

... for about a minute. No, its true!

I was telling a friend as we were heading into the subway from work about a dude I saw earlier, and I was doing an impression of him, complete with the whole voice and mannerisms thing. This other dude walked up, and started talking to me because I said something that caught his ear. So, he is straight up ghetto, a hard looking brother and didn't catch that I was just fuckin' around, sounding ig'nant for the sport of it. He thought he could relate to a real nigga among the rush hour bourgsies. Hey, you betta believe I wasn't getting out of character until we shook this mug. So, there I am slingin' "Muthafucka this, muthafucka that..." "fuck dat bitch ass nigga..." and so on out loud with this dude on the subway car, while the guy I was originally talking to tries to keep a straight face, damn near busting a gut. I was praying that nobody from work was within earshot too. When the next train stop came, I had to get off.... the facade was cracking, and no way I was gonna hold up to "so where you from dawg... you know Loco, LeLe and 'em?"

Made me think twice about making fun like that. It's sad to think that so many are full into that 24/7 and unaware of how debilitating it can be to even the most basic advances they may want to make. A lot of the anger about "fake ass niggas trying to be white" stems from something as simple as the first impression of speech and appearance. I am no fancy talking English gentleman, and I never thought about just talking "regular" as talking "white", but I can see how it seems that way to those that are so "ghetto". I hate being torn. I love my ghetto brothers and sisters. Just wish they endeavored to reach higher. Even to speak about them as an "other" pains me. I was born in the same environment, just had a loving foot kicking my ass from time to time, to help me dot those"i"s and cross those "t"s. There but for the grace of God, go I.

[Toffee]

I was thinking of doing the mysteryshop to make some extra cash.+

[SoftNwet]

yesterday and I thought about how people today are held back by their language or lack there of. Here in Atlanta there are certain sections that really sound as if they speak another tongue!! But the sad thing is that they have no clue that others can not understand them. They think that we are trying to be funny by asking them to repeat themselves but in all honesty we can not understand them. I can not even begin to explain how they sound but the sad thing is that they really have not clue. And just like Andre' said they think that we are trying to sound white!!!:(

[ThickBodyHottie]

i think the powers that be WANT them to be "ghetto"...that means minimum wage = low overhead...

[RaiOfSunshine]

I think some people from the ghetto have to know that there is a time and a place for everything, especially at the workplace. I work at a casual workplace, so I would speak a little slang to those who would understand, when we are speaking in a regular conversation. To those who may not understand, in a regular conversation, I would tone it down so they would understand me. Of course when I speak to "the higher-ups" and my bosses, let's just say I throw in some SAT words and make sure I am grammatically correct. Sometimes I have to speak to people on the telephone from the company's out-of-town offices, and I am very cordial to them.

I don't understand how certain people can be rude to customers or people they work with. To me, if you're speaking properly to people when the time and place is right, it doesn't mean that you're trying to be "white" or whatever. My friend told me this way back: If you're around the Romans, be like the Romans. That doesn't mean that you change your whole identity. Sometimes you have to fit in to environments like the workplace.

And...

Some people just have to plain ol' LEARN SOME MANNERS!

[SeaDuceme2]

I hate ghetto folks period.. I hate to call some place of business and "shanekka shawanna Brown Alize' Jenkins answers the phone".

whats worse is when you work in a call center and you have to talk to ghetto fabulous folks all damn day at least when call a place of business you have the option of hanging up:D

[Admin]

Sea, right now, I work with shanekka shawanna Brown Alize' Jenkins and DEM:D

I hear slang being talked all day long...it's amazing, but I think TBH hit the nail on the head.

Low wages = folks with low skills

Hell, this female asked me how long I have worked here and I told her 2 months and her reply was:

"Man, you are so good on the phones, I thought you worked here longer than that!"

Hahaha...I just said thank You and stepped, but I really wanted to say, you could be this good if you weren't so ghetto!

I mean, don't niggas wanna try to be better?

Holla